Cloud Storage Service Level Agreement

The following applies to Zbox Cloud Storage, and is not applicable to any other products or services offered by Zbox.

Service Availability

Zbox will make the Services available 99.9% of the time, excluding any Excused Downtime. In a given calendar month, we calculate "Service Availability" as total minutes services are available x 100, divided by: total minutes in the month (less excused downtime).

Excused Downtime

"Excused Downtime" means the length of time the Services are unavailable due to:

  1. Scheduled Maintenance;
  2. Emergency Maintenance;
  3. Beta Services;
  4. Force Majeure events; and
  5. the actions or omissions of you, your Authorized Users, or any third-party acting on your behalf or at your direction, including any unauthorized use of the Services, breach of the Agreement or Acceptable Use Policy, or any use or configuration of the Services that exceeds Zbox’s recommendations or advertised limits.

"Scheduled Maintenance" includes any maintenance performed during period for which we provide reasonable notice or coordination with you in advance of the maintenance.

"Emergency Maintenance" means any maintenance performed outside the Scheduled Maintenance windows without advance notice where such maintenance is reasonably and urgently required to protect the integrity, availability, or security of any online systems.